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Home > Client Support

Client Support

Who We Are .
VscNovelty is a sex toy manufacturer, Wholesaler, and Distributor of Realistic Dildos , Vibrators, Penis toys, Anal toys, etc. We specialize in Dual Layers,Triple Layers , Sliding/Moveable Skin, and Self Lubricating technology and are dedicated to providing leading-edge solutions “from concept to reality” to help customers create better and more pragmatic adult products.
At VscNovelty, we pride ourselves on being big enough to cope and small enough to care. We deliver a complete end-to-end service, with the resources to handle large-scale orders, combined with flexibility and attention to detail.

Why Choose Us ?
We cover an area of 5000 square meters with an annual production capacity of 1 million+  various sex toys. We have been working with many European, American, and domestic sex toy brands for years . The result is that we proudly manufacture products both for small businesses and for some of the biggest brands in the world. So whether you are starting up a new enterprise, ramping up sales, of thinking about expanding your adult toys catalog , you will find flexibility, reliability, and unparalleled experience from VscNovelty. 

For Distributor and Wholesaler
How can I purchase ?

For Wholesalers and Distributors: Simply purchase your products right here on our website. Sign up for an account on the website. Or contact our Sales Representatives by email to [email protected]  , They will contact you and help you set up your account. 

What are the various options for placing a wholesale order?

1. Online ordering system

After you place the order online, our sales representative will contact you by email to confirm the items,Discounts, shipping method, delivery time, payment information, etc, and send you the final invoice by email to proceed with payment.
Our online ordering system is super easy to use and ensures your order is processed error-free.

Note: Before you complete the order online, it requires filling in the shipping address, and then clicking "Complete order", unnecessary to pay online. Our Sales Representatives will email and confirm with you the final shipping address, Shipping Method, Payment terms, etc . All terms should refer to the final invoice

2. Email us directly

If you prefer to place your order by email, feel free to contact our Sales Representative by sending an email to [email protected].
They always want to hear from you!

For Brand Owner

We provide Custom Shapes,Custom Colors,Custom Packaging, and Original Packaging Design services for all products on the website. 
MOQ for Custom boxes, trays, blisters are usually 500-1000pcs(packaging cost is cheap) .

For example, you can order 200pcs vibrators and make (MOQ)500pcs custom boxes,the rest of the packagings can be stored  in our warehouse for your running order. Please contact our Sales Representative by sending an email  to [email protected] 

Warranty policy
At VscNovelty, we understand that our customers want to place an order with confidence, which is why we offer a comprehensive warranty policy for our products.
For Silicone, ABS, and Glass items, we offer a full 2-year warranty, provided that the product was purchased directly from VscNovelty  within the past 2 year and the issue is due to quality concerns.
For items made of TPE, TPR, PVC, JELLY RUBBER, LATEX, and other materials, we offer a 1-year warranty for quality issues, provided that the product was purchased directly from VscNovelty within the past 1 year.
We at VscNovelty  strive to provide high-quality products and excellent customer service. If you experience any issues with your purchase, we offer the following options: For minor problems, such as missing items or damaged parts, we will resend them with your next order. We can credit your account for any issues you may have encountered. We also offer refunds by PayPal or T/T for any quality issues.

Please note that if you purchased our products from a local vendor, you should contact them directly for assistance.
Our team is always here to help you and ensure your satisfaction with our products.
To obtain compensation from VscNovelty , clients must reach out to their sales representative to request a compensation form.
Once received, clients should fill out the form with essential information and send it back to the VscNovelty  sales rep.
The compensation form should include basic product information such as the invoice number, item code, color, and quantity of defective products, as well as information about the defect itself, including problem details, photos, and videos.
Necessary Material
Appearance problem
Function problem

Have problems with our products as a consumer?

Should you encounter any issues while using our products, please feel free to reach out to our client support team by [email protected]

Product Descriptions
VscNovelty has taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly and accurately described. However, when ordering please note that:
· Orders will only be accepted if there are no errors in the description of the goods and their prices as advertised on this website;
· All prices are displayed in US$, Price Term EXW.
· Packaging may vary from that shown on the Website;
· The sizes shown on the Website are approximate only and may vary slightly;
· Colours of our products are displayed as accurately as possible on the Website, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
· All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.

Acceptance of your Order
Please note that completion of the online checkout process does not constitute VscNovelty's acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us. If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. VscNovelty shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

About our privacy policy

This policy covers the processing of all personal information by Vsecret Industrial limited. This policy sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully. Information we may collect about you, We may collect and process the following information about you: You may give us information by filling in forms on our site or by corresponding with us by phone, email, or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and financial and credit card information. The following information may be collected, but will be anonymized and will not contain any information from which you can be identified:
  • Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); Products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We will email you to process your order. Only VscNovelty will use your email address. We will never pass on your email address or personal information to a third party for marketing purposes. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

You can unsubscribe any time
When you join the VscNovelty email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send. Or you can send a message to our customer care department and we will unsubscribe you.

How we use your personal information
Personal information you provide is used by us only for the following purposes:
• To improve your shopping experience at our website
• To process your order
• With your permission, to notify you of products or special offers that may be of interest to you

Sharing of information
We do not sell or otherwise share your information with any third party. We use your information exclusively as stated within this Policy.

Disclosure of your information
We may share your personal information with members of VscNovelty Team, which means our subsidiaries, our ultimate holding company and its subsidiaries.If we sell or buy any business or assets, we may disclose such information to the prospective seller or buyer of such business or assets as may reasonably be required.

Links to other websites
Our site may contain links to other websites that are not owned or operated by us. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third party website for guidance on the operation, function and management of that website. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

Where we store your information
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

Changes to this policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy and how they affect you.

About our Terms and Conditions

Your use of this Website
You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website. You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not do without our prior written consent:
· Copy, reproduce, use or otherwise deal with any content on the website;
· Modify, distribute or re-post any content on the website for any purpose;
· Use the content of the Website for any commercial exploitation whatsoever.

By using this Website site you are accepting our use of cookies unless you choose to reject them.

Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. VscNovelty shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order-related emails.

Ownership of Rights
All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to VscNovelty. If you acquire any copyright or other intellectual property rights in the website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user-generated content that you submit through the website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also un conditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

Age Restrictions on Purchase
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website.

Accuracy of Content
To the extent permitted by applicable law, VscNovelty disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date, and/or does not infringe the rights of any third party. Content can and will be changed in order to make the information as accurate as possible over time. The views expressed in user-generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of VscNovelty.

Other Legal Notices
There may be legal notices on other areas of this website that relate to your use of the website, all of which will, together with these Website Terms and our Privacy Policy govern your use of this website.

Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our Website Terms.